Email Security & Privacy Information
Unless you are communicating with an agent in one of our designated departments, we will only ever contact you via these methods:
- SMS from a designated Red Training portal.
- Email with offers, notifications or bills from this designated Red Training email– @redtraining.com.au
- Call from a Red Training representative
If we send you an email, we will never ask you to provide us with or fill out any security information such as your PIN or Outlook password.
If you have received a call, text message or an email that claims to be from Red Training or one of our affiliates but you suspect it is not or the caller is claiming to be from Red Training/affiliates but asking you to provide security information or personally identifiable information please report it to our designated email firstname.lastname@example.org by providing:
- A screenshot of the text message and the sender’s phone number.
- The date and time and the phone number that contacted you claiming to be from Red Training/affiliate.
- Or by following the alleged email.
We collect the following types of information about you:
Information you provide us directly:
We ask for certain information such as your name, address, phone number and e-mail address when you register for a Red Training User Licence, or if you correspond with our Support Team. We may also retain any messages you send through the Service, and may collect information you provide in User Content you post to the Service. We use this information to operate, maintain, and provide to you the features and functionality of the Service.
We may directly collect analytics data, or use third-party analytics tools and services, to help us measure traffic and usage trends for the Service. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Service. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.
When you visit the Service, we may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser. A cookie may also convey information to us about how you use the Service (e.g., the pages you view, the links you click and other actions you take on the Service), and allow us or our business partners to track your usage of the Service over time. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly if the ability to accept cookies is disabled.
Commercial and marketing communications:
We use the information we collect or receive, such as your email address, to communicate directly with you. We may send you emails containing newsletters, promotions, and special offers. If you do not want to receive such email messages, please email our team at email@example.com. We may also use your information to send you Service-related emails (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices). You may not opt out of Service-related emails.
Instances where we are required to share your information:
How We Store and Protect Your Information
Storage and Processing:
Your information collected through the Service may be stored and processed in Australia or any other country in which www.redtraining.com.au or www.red-icy.com.au or its subsidiaries, affiliates, or service providers maintain facilities. www.redtraining.com.au or www.red-ict.com.au may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world.
Compromise of information:
In the event that any information under our control is compromised as a result of a breach of security, www.redtraining.com.au or www.red-ict.com.au will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
We make every effort to promptly process all unsubscribe requests. If you have any questions about reviewing or modifying your information, you can contact us directly at firstname.lastname@example.org
How long we keep your private profile information:
Following termination of your User account, www.red-vbc.com.au may retain your private profile information for a commercially reasonable time for backup, archival, or audit purposes. For the avoidance of doubt, any information that you choose to make public on the service may not be removable.